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Viva Macau asks for more financial assistance

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Local low-cost carrier Viva Macau is getting local media headlines for good and bad reasons.
While it is increasing the number of flights and destinations, the airline has allegedly submitted a request for extension of the Government’s financial assistance, as local newspaper Hoje Macau reported yesterday.
Civil Aviation Authority of Macau (AACM) would not confirm the allegations when contacted by the Macau Daily Times. Instead, the public department said that Viva Macau “must find their way to sustain their operations” in the long term.
“The Government has granted short term loans to Viva Macau from 2008 to 2009. We take the opportunity to emphasize that these are short term loans and that the decision to grant the loans was based on thorough consideration that the destinations which they fly to are not operated by other airlines, that their destinations have expanded Macau’s network and helped to enhance the tourism and aviation development of Macau,” AACM explained in a statement sent by e-mail.
Viva Macau’s current financial situation is facing challenges.
“The Government has been keeping close monitoring on the operations of the local airlines. The financial reports which they [Viva Macau] submitted to the Government show that they have operational difficulties,” it added.
The case, which came to the daylight by the hand of lawmaker Au Kam San, started a wave of criticisms towards the low-cost operator. The lawmaker said the company got financial assistance from the Government, mainly from a special fund provided by the Economics Service Bureau (DSE), from September 2008 until the same month of last year, totaling around MOP100 million.
Au Kam San questioned why a company with so few aircrafts and only around 100 employees deserves the Government’s aid to survive. He also suggested this case is hiding some personal interests. Additionally, Paul Chan Wai Chi, another pro-democrat lawmaker sent a new list of questions to the Government, asking for details about the agreement.
“The global economic crisis, the instability of the international oil prices and serious competition among the aviation markets have led the aviation industries everywhere to operate with difficulties. The realization of the cross strait direct flights has deteriorated the operation of the Macau market. The operation of our local airlines, is adversely affected by the world economic depression,” AACM pointed out to the MDTimes.
The president of the AACM, Simon Chan, said recently that the DSE provided financial assistance to help Viva Macau to maintain flight routes and bring more diversified visitors to Macau.
Viva Macau declined to make a comment when approached by the MDTimes.
Meanwhile, the local low-cost airline launched a new route to Hanoi,Vietnam, and decided to increase services from Melbourne, Australia. According to a statement from the company, the new weekly flight represents a 50 percent increase in direct flight capacity between Melbourne and Macau.

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Subscribe to comments feed Comments (8 posted):

Louis O on 15/01/2010 01:04:12
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Macau Government should continue to provide support to local Viva Macau Airline.The public department should not have made such irresponsible comment to the airliner which contributed and promoted the turism industry and facilitated it's growth sinced opening years ago. Both Macau and the tourist industry needs and deserve to have a local Icon airliner and be proud of....Viva Macau!
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Bob on 15/01/2010 06:59:22
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You note at the end of the article that Viva Macau are increasing flights which is great, but fail to comment on the fact that airline is suspending flights at the end of March 2010 to Sydney. What I find frustrating is that when I tried to book flights in July 2010 Viva Macau website states that there are no flights available, but do not inform you that they have suspended flights! It does not take much for them to inform customers of this suspension on their website.
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on 16/01/2010 01:19:03
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Viva Macau should not add any Hanoi flights anymore if they are suffering from funds, instead fly to Syndey twice a week because they have their own market and increase the flights to Melbourne. Then they need to alternately schedule the flights of Sydney and Melbourne, like if they fly to Sydney on mondays, wednesday and sunday be sure that they don't fly Melourne during those days.

and thats my comment about viva macau
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FOREST GUMP on 27/01/2010 13:10:10
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VIVA MACAU IS FACING A FINANCIAL CRISIS BECAUSE THE AACM BACKS AIR MACAU AND PROHIBITS VIVA MACAU FROM FLYING TO MANY PROFITABLE DESTINATIONS. VIVA DOES THEIR BEST TO SURVIVE UNDER DIFFICULT ECONOMIC TIMES AND THE AACM IS LIKE AN ANCHOR CONTINUOUSLY PULLING THEM DOWN. AIR MACAU IS A DEAD HORSE, LET THE FREE MARKET CONDITIONS PLAY OUT AND ALLOW VIVA MACAU TO FLY INTO AND OUT OF CHINA AND THEY WILL BECOME PROFITABLE.
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allah ackbar on 14/02/2010 17:20:34
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Haha Viva Macau need to rethink them operation and them risk and PR management skill.!!

I was one of the passenger on fail flight 20th August 2009. The way of the snr management(esp the CFO) deal with us was are bloodly joke in the first place and sec CFO behavior as Flag or service line office due the matter was not helpful but add fuel to fire.

CFO have call us (i quot "refugees*****;, "rascals*****;)
At one time CFO (voice was rude like head of gang) have quot to us "i give you $7000.00 Mop each and piss off and going away!!! We was about the take the deal CFO say "I did not say that at all*****; (we have about 5 of passenger have hear CFO say that in front them face). So if Macau Gov will help this airline I will say them need to go back to school and lean how to deal with delay flight passengers and once them have lean how to do it Macau Gov may give them some cash help it.
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Alby22 on 28/02/2010 23:01:55
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Viva would have to be the worst airline I have ever dealt with and I hope they go bust.
I have recently booked a Macau- Sydney return flight and they have changed their schedule 4 times.
They have resceduled their flights 3 times and the 4th time they did so without even telling me.
A normal 8 hour flight now takes 15hrs to get to Sydney as you now have to go to Melbourne first.
When I told them I had to cancel connecting flights and book extra hotel rooms there answer was mmmm we know.
When I mentioned compensation they said sorry - do you want a refund?
When I asked if they could guarantee my return flight they said they didnt know.
So congratulation Viva, you have cost me heaps more money and spoiled my trip even before I have left.
Next time I will be flying Qantas, although by next time with Viva's business practices they will have gone out of business.
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Mary on 13/03/2010 20:25:59
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VIVA is not a non-profit orgainization, how come they always ask for $$ from macau government. How bad services they provide! they always change their schedule without notice. U never find their employees in airport counter. See, that's you so called responsible behavior. I find no reason we need to subsidy them!!
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Ne'vi on 19/03/2010 08:12:02
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VIVA's general staff and cabin crews are very good. That's why it can survive with the worst management. The CFO lady is ... a legend!
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